Customer shipping instructions into our repair center.
Please DO NOT include accessories such as A/C adapters, cases or earphones (unless you'd like us to test these items for you).
Take your time when packing up your Device! The last thing that you'll want to do is incur additional damage on the way to our Hawthorne facility. Here are a few helpful tips that will make your shipment go smoothly and hassle free.
1. Use a big enough box. We recommend that you have at least 2 inches of padding space around the entire device. If the box is the same size as your item, it will likely incur damage in transit!
2. DO NOT SEND your item in an envelope as there is not enough protection for the unit! Use appropriate padding! Bubble wrap, foam, or even crumpled newspaper will suffice. Wrap the device neatly and securely.
3. Address the box - We have a designated repair department location for you.
Address your package to:
365 Laptop Repair
(ATTN: YOUR ORDER NUMBER)
13822 Prairie Ave
Hawthorne, CA 90250
4. Finally, ship your item to us using a reliable carrier (i.e. FedEx, UPS or USPS) You should also insure your package for it's replacement value, and use a service that you can track so you can view it's progress into our facility. 365 Laptop Repair takes NO responsibility for the arrival of your unit under these conditions. If there is a service failure of any type on it's way to us, you will need to contact the carrier and file the appropriate claims and/or grievances however we will help out in any way we can.
Interested in changing your shipping options after you placed your order? Give us a call and we will certainly help you out!
Shipping Options to and from our Hawthorne facility
INBOUND (Before repair):
-You can send any item in using your own carrier. Just pack and it and ship it. There's no charge from us for that!
-We can email you a label for pickup. This means that you have the ability to pack and tape your package for delivery into us and you also have the ability to print an email label to affix to the box.
OUTBOUND (After repair):
-Simply choose whether you want your repaired item sent back Overnight, Ground or other options we provide. Just to clarify, OVERNIGHT means the next business day, and does not include weekends or holidays. GROUND can be anywhere between 1 and 4 days depending on your location in the US.